Shipping policy
Last Updated: February 12, 2024
Thank you for choosing Gallang. This Shipping Policy outlines the details of our shipping process to provide you with a transparent and positive shopping experience.
1. Order Processing:
a. Processing Time: - Orders are typically processed within 3 business days. Please note that processing times may vary during peak seasons or promotional periods.
b. Order Confirmation: - Upon placing an order, you will receive an order confirmation email containing your order details. Please review this information carefully and contact us immediately if you notice any discrepancies.
2. Shipping Methods:
a. Domestic Shipping: - We offer several shipping options within the continental United States. Delivery times may vary based on your location.
b. International Shipping: - We do not offer international shipping at this time.
3. Shipping Rates:
Standard Rates: - Shipping is included in the listed price.
4. Order Tracking:
a. Tracking Information: - Once your order is shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status and location of your package.
b. Tracking Assistance: - If you encounter any issues with tracking your order, please contact our customer support team at info.gallang@gmail.com for assistance.
5. Delivery Issues:
a. Lost or Stolen Packages: - Jumbileen is not responsible for lost or stolen packages. Please ensure that the shipping address provided is secure, and consider using a delivery address where someone can receive the package.
b. Address Errors: - Customers are responsible for providing accurate shipping information. Gallang is not liable for orders delivered to incorrect addresses due to address errors provided by the customer.
6. Contact Us:
If you have any questions or concerns regarding our Shipping Policy, please contact our customer support team at info.gallang@gmail.com.
Thank you for choosing Gallang. We appreciate your trust, and we are dedicated to ensuring that your products arrive in a timely and secure manner.