Frequently Asked Questions (FAQ)
Are your lamps and home decor pieces truly unique?
Absolutely! Each of our hand-made creations is meticulously crafted, ensuring that no two items are identical. You can be confident that the piece you choose is a one-of-a-kind masterpiece.
What materials are used in your products?
We pride ourselves on using premium materials sourced responsibly. Our lamps feature locally sourced wood, while our home decor pieces showcase a blend of high-quality materials to ensure durability and sophistication.
Can I customize a lamp or home decor piece to suit my style?
At the moment, we offer our collection as displayed on the website. However, we are constantly exploring options for customization. Please feel free to contact our customer support for any special requests.
Do your floor lamps come with lightbulbs?
All of our floor lamps are designed to be functional and work with the standard E26 light bulbs. We currently do not provide the light bulbs however we prioritize providing the perfect ambiance for your living space.
What are the shipping options and costs?
Shipping is absolutely free for you.
What is your return and exchange policy?
All sales are final, and we do not offer refunds or exchanges at this time.
Do you ship internationally?
We currently do not ship internationally, however we will in a few months.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your package.
Do you offer gift wrapping services?
Currently, we do not offer gift wrapping services. However, our hand-made creations are beautifully packaged, making them an exquisite gift as they are.
How can I contact your customer support team?
You can reach our dedicated customer support team via info.gallang@gmail.com and we will be happy to assist you with any inquiries or concerns.
Are the lamp art suitable for outdoor use?
No, these are made for indoor use only.
Key things to know
At Gallang, we are passionate about creating furniture and decor that truly celebrates the beauty of natural wood. Each piece is handcrafted using carefully selected wood sourced responsibly and sustainably. We believe that natural wood, as a living being, brings a unique charm and character to our products.
It's essential to understand that natural wood is sensitive to variations in moisture and temperature. As a living material, it may expand or contract slightly in response to changes in its environment. While we take great care in crafting our products, these inherent characteristics contribute to the authenticity and allure of each piece.
We emphasize that our lamps and decor made from natural wood are intended for indoor decorative purposes only. These pieces are not suitable for outdoor use or in areas with high humidity, as exposure to excessive moisture can affect the wood's integrity.
By using natural wood in our designs, we aim to offer you a connection to nature within your living spaces. The unique patterns, textures, and tones of the wood grains make each item one-of-a-kind, ensuring that you have a truly special piece in your home.
To maintain the beauty and longevity of our natural wood products, we recommend avoiding exposure to direct sunlight, extreme temperatures, and excessive moisture. Regular dusting and appropriate care will help preserve the wood's exquisite appearance and showcase its natural splendor for generations to come.
We are honored to be a part of your home decor journey, and we hope that our natural wood creations bring warmth, elegance, and a touch of nature into your living spaces. Gallang, where craftsmanship and the beauty of natural wood come together to create timeless treasures for your home.
Ps. Please note that they may be variations in color, size and design on the products on display depending on the browser or monitor being used to view our products. Happy browsing!